Terms of Service

  1. Operator and Acceptance

Welcome to henrrycond.com, an online retail store owned and operated by Zoey Teaware LLC, a limited liability company operating in Wyoming, United States, with its business address at 30 N Gould St, Ste N, Sheridan, WY 82801, USA (EIN: 41-5214363). Zoey Teaware LLC is the operator of this website and the seller of record for products purchased directly from our store. We are responsible for personal information collected through our website when we determine the purposes and means of processing. These Terms of Service explain the conditions that apply when you visit our website, browse our products, create an account, or make a purchase. By using our website or purchasing our products or services, you acknowledge that you have read and understood these Terms of Service and agree to comply with them. Our Privacy Policy and Refund & Return Policy also apply to your use of our services and purchases to the extent permitted by applicable law.

  1. Eligibility

Our website and its products and services are intended for individuals who are at least 18 years of age, or the age of majority in their jurisdiction. If you are under 18, you may use our website only with the involvement and permission of a parent or legal guardian. By using our website, you represent and warrant that you meet these eligibility requirements.

  1. Platform and Third-Party Services

Our online store may use independent third-party e-commerce platforms and service providers to support website hosting, payment processing, order management, and delivery of our products and services. These third-party services may be subject to their respective terms of service, privacy policies, and operating rules. We are responsible for our own obligations to customers and do not assume responsibility for the independent acts or omissions of third-party service providers except where required by applicable law. Nothing in these Terms of Service creates a partnership, joint venture, agency, or employer-employee relationship between Zoey Teaware LLC and any independent third-party platform.

  1. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, except where responsibility is otherwise allocated by applicable law. You agree to provide accurate, current, and complete information and to update it as necessary. You must notify us promptly of any unauthorized use of your account or suspected security breach.

  1. Products, Orders and Acceptance

Product descriptions, specifications, dimensions, materials, finishes, colors, prices, and availability are subject to change without prior notice. We strive to present accurate information for our general merchandise, including kitchen utensils and household goods, home décor, seasonal gifts, garden and outdoor accessories, personal care tools, hardware kits, and automotive accessories. Product pages may include material information, dimensions, included components, intended uses, and photographs. However, minor differences may occur due to manufacturing tolerances, measurement methods, lighting, and screen display settings. We may refuse or cancel any order, in whole or in part, for lawful reasons, including suspected fraud, pricing errors, stock unavailability, or regulatory compliance concerns. If we cancel an order after payment has been collected, we will issue a refund to the original payment method in accordance with applicable law. An order is accepted when we confirm acceptance by email or dispatch the products, whichever occurs first.

  1. Pricing, Payment and Taxes

All prices displayed on our website are denominated in United States Dollars (USD), unless otherwise indicated. Applicable taxes, shipping charges, and other mandatory fees will be disclosed during checkout before the order is submitted. Payments are processed through authorized third-party payment service providers, and we do not directly store complete credit card numbers or card security codes. By placing an order, you authorize the applicable payment processor to charge the total amount due. You are responsible for applicable taxes, customs duties, and import-related charges associated with your purchase, except where otherwise specified or required by law.

  1. Shipping, Delivery and Title

We currently offer shipping to the United States, Canada, Australia, and the United Kingdom. Shipping methods, rates, processing periods, and estimated delivery times are described in our Shipping Policy. Delivery estimates may vary depending on the destination, carrier operations, customs clearance, weather conditions, holidays, or other circumstances beyond our reasonable control. We will comply with applicable requirements concerning order fulfillment, shipping delays, cancellations, and refunds. Title to purchased products and risk of loss transfer in accordance with applicable law and the terms disclosed in our Shipping Policy, provided that no provision limits mandatory consumer protections.

  1. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Refund & Return Policy. Customers must initiate return or exchange requests within the applicable timeframes and follow the procedures described in that Policy. Returned household goods, tools, garden accessories, seasonal décor, personal care items, and other merchandise must meet the stated eligibility conditions, including requirements concerning product condition, original packaging, supplied accessories or components, and proof of purchase. Hygiene-sensitive items and products subject to safety restrictions may have additional return conditions as described in the Policy. Nothing in these Terms of Service limits any non-waivable statutory rights or remedies available to consumers under applicable law.

  1. Product Information and General Merchandise Disclaimer

Products sold through our website include kitchen and home essentials, household organizers and décor, holiday and seasonal decorations, craft and gift items, garden and outdoor accessories, beauty and personal care tools, hand tools, and selected automotive accessories. We make reasonable efforts to describe product specifications, materials, dimensions, components, compatible uses where applicable, safety information, and images accurately. Differences in appearance, finish, dimensions, or packaging may arise from lighting, screen settings, and ordinary production tolerances. Customers should review the full product description, measurements, included components, product warnings, and any compatibility requirements before purchasing. We do not guarantee that every item will be suitable for every particular purpose, project, device, or installation. Applicable statutory warranties, safety obligations, and consumer rights remain unaffected.

  1. Safety and Usage Warnings

Customers must follow the product instructions, warnings, labels, and safety guidance supplied with purchased goods. Use kitchen scissors, blades, pliers, ratchets, and other tools carefully and only for their intended purposes; wear appropriate protective equipment where indicated. Use household cleaners and personal care products only according to their labels, including directions for ventilation, safe handling, storage, and skin or surface compatibility. Electrical or battery-powered items must be used with suitable power sources and kept away from water where required by their instructions. Seasonal decorations, small craft parts, packaging, and detachable components should be kept away from children and pets where they present choking, entanglement, or other hazards. Outdoor decorations and accessories should be installed or secured appropriately for weather conditions. Stop using damaged, defective, or unsafe items and contact us if you identify a product safety concern. These instructions do not limit any legal product safety obligations of Zoey Teaware LLC.

  1. Intellectual Property

All intellectual property rights associated with our website, including original text, graphics, logos, trademarks, service marks, images, photographs, videos, icons, software code, page layouts, and other protected materials, belong to Zoey Teaware LLC or their respective owners and licensors. Such materials are protected by applicable United States and international intellectual property laws. You may not copy, reproduce, modify, distribute, transmit, publish, resell, commercially exploit, or otherwise use protected materials without the appropriate authorization, except where permitted by law. You are granted a limited, non-exclusive, non-transferable, revocable license to access and browse our website for lawful personal and non-commercial purposes.

  1. Prohibited Uses

You agree not to: use our website for any unlawful or fraudulent purpose; interfere with or disrupt our website or its associated services; misrepresent your identity or affiliation; reproduce or commercially exploit website content without authorization; transmit viruses, malware, or other harmful code; attempt to gain unauthorized access to accounts, servers, or systems; collect customer information through unauthorized automated methods; or use our website in any manner that infringes the rights of third parties or violates applicable laws and regulations.

  1. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and its online services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free, or completely secure access to our website. Any disclaimers concerning products are subject to applicable consumer protection laws, statutory warranties, and non-waivable rights relating to product quality, safety, conformity, and fitness for purpose. Where a product includes an express manufacturer warranty, that warranty applies in accordance with its stated terms. Nothing in these Terms of Service excludes warranties or remedies that cannot lawfully be excluded.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Zoey Teaware LLC, its affiliates, officers, employees, and authorized service providers shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from use of our website or related services, including loss of profits, data, business opportunities, or goodwill. Where legally permitted, our aggregate liability for claims arising from a specific purchase shall not exceed the total amount paid for the products or services giving rise to the claim. These limitations do not apply to liabilities that cannot legally be excluded or restricted, including those arising from fraud, willful misconduct, or other matters for which applicable law prohibits limitation of liability.

  1. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zoey Teaware LLC, its affiliates, officers, directors, employees, agents, and authorized service providers from claims, liabilities, damages, losses, costs, and reasonable legal expenses arising from your unlawful use of our website, material breach of these Terms of Service, or infringement of third-party rights. This provision does not require you to indemnify Zoey Teaware LLC for its own negligence, unlawful conduct, or breach of applicable consumer protection obligations.

  1. OFAC Sanctions and Geographic Restrictions

We conduct business in accordance with applicable United States economic sanctions, export control regulations, and trade restrictions, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). We may restrict, reject, suspend, or cancel transactions involving sanctioned individuals, entities, territories, or activities where required by applicable law. This includes transactions involving persons or organizations appearing on applicable sanctions lists, including OFAC's Specially Designated Nationals and Blocked Persons (SDN) List. Customers agree not to use our website or purchase products in violation of applicable sanctions or export control requirements. Any cancellation or restriction under this section will be handled in accordance with applicable legal obligations, including refund requirements where permitted by law.

  1. Compliance with Laws

Zoey Teaware LLC intends to operate its business in accordance with applicable United States federal and Wyoming state laws, including relevant consumer protection requirements, the Federal Trade Commission Act, applicable commercial transaction rules, product safety regulations, and data privacy laws. Other federal or state requirements, including the INFORM Consumers Act and applicable state consumer privacy statutes, will be observed where their provisions apply to Zoey Teaware LLC's activities. We may revise our policies, procedures, and business practices as necessary to address changes in applicable legal or regulatory requirements.

  1. Privacy

Your use of our website and our collection, use, storage, protection, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. We encourage customers to review the Privacy Policy to understand the categories of information collected, how information is processed, available privacy choices, and methods for submitting privacy-related requests.

  1. Dispute Resolution

Before initiating formal legal proceedings, the parties agree to make reasonable efforts to resolve disputes through good-faith informal negotiations for thirty (30) calendar days after written notice of the dispute. If the dispute remains unresolved, either party may pursue applicable legal remedies, subject to any valid and enforceable dispute resolution agreement. Where both parties have validly agreed to binding arbitration, disputes may be administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules, subject to governing law and any requirements for consumer consent. Eligible claims may be brought in small claims court. Any waiver of jury trial, class proceedings, or representative actions applies only where valid and enforceable under applicable law. Nothing in this section restricts non-waivable consumer rights or access to regulatory authorities.

  1. Governing Law and Jurisdiction

These Terms of Service and disputes arising from or relating to our website shall be governed by the laws of Wyoming and applicable United States federal law, without regard to conflict-of-law principles. Subject to any valid arbitration agreement and mandatory consumer protection requirements, legal proceedings may be brought before courts of competent jurisdiction in Wyoming. Nothing in this provision deprives consumers of protections or jurisdictional rights that cannot be waived under applicable law.

  1. Amendments and Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy, constitute the agreement between you and Zoey Teaware LLC concerning your use of our website and related services, except where additional terms expressly apply to a particular transaction. We may update or revise these Terms of Service to reflect changes in business operations, legal obligations, or website functionality. Revised Terms will be published on our website with an effective date, and additional notice will be provided where required by law. Changes will not retroactively eliminate rights arising from completed purchases. Your continued use of our website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

  1. Severability, Waiver and Assignment

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law. Our failure or delay in enforcing any provision shall not constitute a waiver of that provision or any other legal right. We may assign or transfer our rights and obligations under these Terms of Service in connection with a lawful business transaction, subject to applicable legal requirements. Customers may not assign their contractual obligations without our prior written consent where such consent is legally required.

  1. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact our Customer Support team at support@henrrycond.com.

Company Name: Zoey Teaware LLC

Company Address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA

EIN: 41-5214363

Email: support@henrrycond.com